Trade Unions - Creating Integrations to Enable Growth

Our customer faced the challenge that their existing product solution no longer met their growing and evolving needs. The IT department was burdened by high costs for licenses, support, and time-consuming product upgrades with an exorbitant price tag but without any functional benefits. The users in the organization faced challenges with a very cumbersome application, which was also difficult to further develop.

There had been previous attempts to configure and adapt a standard product. However, with a great need for flexibility, several integrations with existing systems and external parties, as well as business-specific requirements that they were reluctant to compromise on – that path increasingly appeared as a dead end.

At the same time, the customer's primary focus was to continue delivering in their business with high quality to their customers, which made a traditional procurement and implementation of yet another standard product risky and difficult to justify.

Solution tailored to the customer's needs

To avoid getting stuck in yet another costly product customization and a large product's fixed roadmap with future mandatory upgrades, the customer chose to develop their own application together with Arkido. As a supplier, we also took on an active role as product owner and drove the development of IT systems and the business forward in harmony with the customer.

In a modern and scalable tech stack, we created a flexible and extensible architecture with clear interfaces between different components. Through an iterative and incremental development method, combined with automated processes for build, test, and deployment, we were able to deliver multiple releases per week. This enabled a smooth and gradual introduction of the new system without disruptions to operations.

Together with the customer, we used tools and methods adapted for remote work in agile teams, which helped us create a personal and pleasant work environment.

Results and value creation

Our way of working made it possible to develop new IT support while the organization gradually changed and streamlined its work routines. This gave the business time to adapt successively, and we avoided creating unnecessary stress and high workload for staff and their customers.

The new solution has no license cost and a significantly lower support cost, which in the long run outweighs the initial development cost and in this case results in a lower total lifecycle cost, compared to a standard product.

Key results when using the application:

halved time consumption – on average across all work routines, working time is halved in the new application.
fewer operational errors – a simpler and streamlined user interface leads to fewer incorrect entries and less need for corrections at a later stage.
higher data quality – improved decision-making basis and correct handling of the customer's customers follow as an effect of higher data quality.

The customer's own words

"We are, of course, very proud and happy with the result and would like to share some of the praise we have heard from the users"

"Brilliant! It's enough to bring tears to your eyes"

"Sometimes we have to stop and think – it goes so fast with the new tool."

Do you have similar challenges, is it time for your own turnaround?

Do you recognize yourself in this? Do you also have a business where standard solutions are not enough? Do you want to take control of costs and at the same time improve the quality of your work processes?

Arkido your digital tailor

Multiple releases per week enabled a smooth and gradual introduction of the new system without disrupting operations.
In-house developed application together with Arkido
New solution without license costs and significantly lower support costs